Terms and Conditions

By making a booking you confirm that you have read, understood, and accepted our terms and conditions.

    1. All persons entering this property, including the use of its facilities, parking areas, and outside spaces, do so entirely at their own risk. The owner, employees, and representatives accept no responsibility or liability for any theft, loss, injury, damage, or harm suffered by any guest, visitor, customer, employee, patron, or their property while on the premises, regardless of the cause.
      2. Guests and visitors must comply with all applicable laws, regulations, and government requirements in force at the time of their stay or visit.
      3. Antiqua Guest House celebrates antiques in the Outeniqua. We regularly update selected feature pieces and room décor, so the furniture and items in your room may differ from those shown in the photos.
      4.No Meals are served at Antiqua Guest House.
      5. CHECK-IN from 3 PM till 8 PM and CHECK-OUT before 10 AM. Late/Early Check may be requested but is subject to approval. A late/early fee may apply and will be calculated at ZAR100 per hour or a portion thereof.
      6. Antiqua’s normal office hours are from 10 am till 5 pm on weekdays. Guests who Check-In outside the normal office hours may be navigated to their rooms telephonically.
      7. All accounts and bills are PAYABLE UPFRONT.
      8. A room-service sign is provided at your bedroom door. Please turn the sign to indicate whether you would like your room serviced or whether you prefer privacy and no service.
      9. Please leave the ROOM KEYS in the POST BOX by the gate or in your ROOM’S DOOR at departure.
      10. Strictly NON-SMOKING zone inside the house. Smoking is permitted outside the house only. Please use the ashtrays provided. A ZAR1000 penalty per day per room is applicable to guests who smoke in rooms. Smoking includes but is not limited to cigarettes, vapes, candles, unauthorized cooking, burning incense, unauthorized heaters, any embers, coals, ashes, or smoke. The absolute discretion of management regarding what constitutes smoking and when there has been smoked will apply.
      11. Rooms are not serviced on Good Friday, Christmas Day, or New Year’s Day. Should you require anything during your stay, please contact Reception, Room Service, or Management on 076 397 0465.
      12. Please consider fellow guests and neighbors and keep the noise level down AFTER 6 p.m.
      13. “If you break it, you bought it.”
      14. Please note that CCTV cameras are in operation on the premises for the safety and security of guests, visitors, staff, and property.
      15. The Golden Rule applies. Treat other guests the way you wish to be treated yourself.
      16. Management retains the right to swap rooms.
      17. Pet Policy:
        1. Pets may be accommodated subject to prior approval. An additional pet-fee may apply and will be calculated at ZAR 250.00 per 10 kg increment bodyweight or portion thereof per pet per night.
        2. Pets must be accompanied by their owner at all times and may not be left alone in a room.
        3. No pets on the beds.
        4. A pet deposit may be applicable.
        5. You are responsible for cleaning after your pet; failure to do so will result in a ZAR1000 fine. You are responsible for any and all damages your pet may cause.
        6. No Hyenas, Lions, Leopards or house cats will be allowed. Cheetahs Welcome.
        7. No dangerous or aggressive animals are allowed.
        8. No Fleas allowed.
          18. A guest can never, and under no circumstances, become a tenant. The rights of Tenants do NOT apply to Guests.
          19. Guests are responsible for settling all outstanding charges before departure, including accommodation, damages, losses, penalties, or additional services. Antiqua Guest House reserves the right to take lawful steps to recover any unpaid amounts.
          20. No unauthorized visitors are allowed. A guest will be fined R1000 per person for every unauthorized visitor that they bring onto the premises. If you want to receive day visitors, kindly make arrangements with management to receive proper approvals
          21. A Full Pre-Payment is required in order to confirm your reservation.
          22. Management Retains the right to suspend the stay of any guest with immediate effect who in any way abuses the establishment or bring its reputation into disrepute. The absolute discretion of the manager will apply in this regard. No refunds will be issued.
          23.The Following Cancellation Policy applies:
          1. Forfeit 100% of the Total if the guest cancels 42 or fewer days before arrival
          2. Forfeit 0% of the Total if the guest cancels 43 or more days before arrival.
          3. a 20% handling fee applies where refunds are applicable.
        2. 24.Guests who are recovering after hospitalization must either be accompanied by an adult or provide a doctor’s note indicating their ability to care for themselves.

        -WE HOPE YOU WILL ENJOY YOUR STAY WITH US

        Treasure Hunt Rules and Conditions

        1. Participants must act in a safe manner, ensuring they do not endanger themselves, their property, or anyone else during the event. They are expected to maintain a friendly and respectful attitude towards other contestants and event staff. Participants must respect the guest house property and any other property or public spaces that the treasure hunt may lead them to, refraining from interfering with other contestants.
        2. Prizes will be awarded on a first-come, first-serve basis.
        3. There may be a time limit of thirty minutes for completing the hunt, which will be communicated to participants in advance. If a prize is not claimed within thirty minutes of the start of the event, it will roll over to the next scheduled event.
        4. The guest house is indemnified against any current or future claims related to the treasure hunt.
        5. Participants should be aware that the event may be affected by weather conditions, and the guest house reserves the right to cancel or postpone the event if necessary.
        6. Prizes may not be exchanged for cash or any other form of payment.
        7. The guest house reserves the right to use images of participants or their accompanying guests for social media and promotional purposes.
        8. Participants who do not adhere to the rules may be disqualified from the hunt.
        9. A participant who has won the main prize cannot compete again or win a prize for six months following their win.
        10. The judge’s absolute discretion applies, and the judge’s decision is final in all matters related to the treasure hunt.

        By participating in the treasure hunt, all contestants agree to abide by these rules and conditions to ensure a fun, fair, and safe experience for everyone involved. We appreciate your cooperation and look forward to an exciting event!